People Experience Lifecycle
Strategy design, feedback mechanisms and colleague journey mapping - the moments that matter across the employee lifecycle.
People Experience · Transformation · Change
HR with a
human centre of gravity.
I'm Ed - a People Experience Strategist and Transformation Leader, currently working at the BBC. I connect people, projects and policy to build thriving cultures, and translate complex colleague insight into decisions executives can act on.
- 9+
- Years at the BBC
- 3
- Progressive PX roles
- APM
- Project qualified
About
The short version,
well told.
I'm a People Experience Partner at the BBC, leading the Corporation's Listening Strategy - the feedback loops, data and journey maps that turn what colleagues actually say into decisions executives actually make.
Before this I spent two years as an HR Business Partner inside the BBC's Content division, partnering on large-scale transformation and organisational design, and six years before that scaling the HR Service Experience team from the ground up to world-class service levels.
The common thread is bridging the gap between colleague insight and executive decision-making - with a steady hand on the messy middle of change. HR earns its seat at the table by being genuinely useful. Listen first, name what's real, then move.
Expertise
What I'm known for.
Transformation & Change
Planning and delivering organisational shifts within complex divisions - restructures, operating model changes and cultural reset.
Data-Informed Decisions
Turning complex listening data and colleague insight into actionable evidence that influences executives and iterates how we work.
Strategic Communications
Internal communications campaigns, engagement strategies and branding that land new ways of working with the people doing them.
Project Leadership
Managing cross-departmental teams and end-to-end delivery - APM-qualified, currently reading BSc Project Management.
Service Design & Ops
Scaling HR service experience from the ground up to world-class levels through process optimisation and agile ways of working.
Experience
A career, in chapters.
Mar 2024 - Now
People Experience Partner · People Experience, BBC
Directing the BBC's Listening Strategy - implementing feedback loops that turn raw colleague insight into actionable data for executive decision-making, and streamlining the end-to-end PX lifecycle by embedding strategic solutions to systemic workplace challenges.
Jun 2022 - Mar 2024
HR Business Partner - Transformation & Change · BBC
Partnered with the Content division to deliver large-scale change, simplifying complex organisational structures through data-driven reporting and championing diversity and inclusion alongside senior leaders during high-pressure transformation.
Feb 2016 - Jun 2022
HR Specialist - Service Experience · BBC
Scaled a high-performing HR Service Experience team from the ground up to world-class service levels, boosted colleague satisfaction by leading internal comms campaigns that introduced agile ways of working, and led cross-functional teams to modernise people systems and sustainability initiatives across the corporation.
Education
Always learning.
BSc Project Management
University of Cumbria
In progress
APM Project Management Qualification
Association for Project Management
Qualified
BSc (Hons) Multimedia Management
University of Gloucestershire
Graduated
Contact